Help / FAQ

All BRITA filters provide high filtration performance while effectively reducing a number of substances that can negatively affect taste or odour such as chlorine. Additionally, BRITA filters are easy to install, set up and store.

 

BRITA MAXTRA+Universal filter cartridge:

The innovative BRITA MAXTRA+ Universal filter cartridge provides up to 4 weeks and 100 litres of fresh, filtered water. Its ion exchange resin reduces both carbonate hardness (limescale) and metals such as copper and lead. The activated carbon reduces substances that can impair taste, such as chlorine and chlorine compounds (where present). 

 

BRITA MicroDisc:

The compact and powerful BRITA MicroDisc filters up to 150 litres of water and lasts for up to 4 weeks. Its ActivSelect Technology stops unwanted elements that impact the taste of water, such as chlorine, while allowing minerals like calcium and magnesium to pass through.

Both the BRITA MAXTRA+ Universal filter cartridge and MicroDisc filters have been designed for quick and easy installation.

 

BRITA MAXTRA+ Universal filter cartridge:

Simply fill a jug or bowl with water. Immerse the BRITA MAXTRA+ cartridge in cold water and shake it gently to remove any air bubbles. Insert the cartridge into the funnel of the jug and run water two times through the filter. After having discarded the first two litres, you are now ready to use your BRITA filter.

 

BRITA MicroDisc:

Before using the MicroDisc for the first time, place it under running water and lightly rub both sides with your fingers for approx. 30 seconds. This effectively removes any loose carbon dust that may be present.

You should ideally store your BRITA water receptacles in a cool place, for example in the fridge. You should also ensure the receptacle is not stored in direct sunlight and you should use the water in the receptacle within one day.

No. BRITA water filter systems are designed for use only with municipally treated tap water or with water from private supplies which has been approved as safe to drink.

MAXTRA+ cartridge life depends on the local water quality, for example on water hardness. The BRITA MAXTRA+ cartridge filters up to 100 litres in regions with hard water (primarily based on a carbonate hardness of 12° to 14,5°, the German degree of hardness). To ensure optimum performance you should change your BRITA MAXTRA+ cartridge every 4 weeks. To remind you of the next cartridge change, your BRITA water filter jug is equipped with a cartridge exchange indicator.

In general, the MicroDisc should be replaced every four weeks for optimal performance. To ensure this, many BRITA products come with a convenient electronic indicator that monitors the life of the filter and notifies you when a change is necessary.

All BRITA filter systems help to greatly reduce the consumption of plastic bottles. Due to their high recyclability, BRITA components make a positive and sustainable difference on the environment.

If you are not completely satisfied with your BRITA product, we will refund you the full purchase price. You can return your BRITA product within 30 days (from receipt of goods), stating a reason for the return, free of charge with the returns label included. Please contact our BRITA Care hotline on 0344 7424800 from Mon to Fri, 9 a.m. to 5 p.m.

If properly stored, all original BRITA cartridges can be kept for four years. Proper storage includes a temperature between 1°C and 50°C, with no direct sunlight or heat, while the cartridge remains sealed in its original package.

fill&serve Mind and fill&go Vital are dishwasher safe up to 50°C. They may also be washed by hand using warm, soapy water and a sponge. The fill&enjoy Fun should be cleaned only by hand with cold and lukewarm water. Please note that the BRITA Memo in the lid is not dishwasher-safe and should not come into prolonged contact with water. To avoid discoloration, never fill with liquids and juices that easily stain. For more information, please refer to the instruction manual.

Ideally, you should use filtered water within one day. Should your BRITA water filter not be in use for a prolonged period of time (for example while you are on holidays), BRITA recommends that you take out the MAXTRA+ cartridge, discard any water left inside the BRITA water filter and loosely insert the MAXTRA+ cartridge again.

BRITA offers an extensive replacement part programme for all products which have been registered with BRITA. For more information, please see the “Customer service” section on the BRITA website.

You can register your products at www.register.brita.net to gain access to a number of extra services, benefits and news highlights.

You can order them for free at www.brita.co.uk and sent to the address you provide.

Taking a leading role in recycling our cartridges is part of our commitment to optimal sustainability. Go to the “Recycling services” section on your local BRITA website to see what free-of-charge recycling options are offered. (Please note that not all countries offer recycling.)

Yes, with the practical fill&go Vital, you can enjoy filtered BRITA water anywhere. Simply fill with tap water and you are ready to enjoy!

The new and improved activated carbon MicroDisc filter, for use in the BRITA fill&go Vital, lasts 4 weeks.

Definitely, because just one BRITA filter is capable of filtering 150 litres of water, or 300 0.5 litres water bottles. And a litre of BRITA filtered water costs just a few pence.

The fill&go Vital is a sensible and sustainable alternative to plastic bottles and helps to reduce their use. And that's a win-win situation for your wallet and the environment.

The drinking bottle is made of high-quality, BPA-free synthetic material and has been certified as food grade quality by the German Technical Inspection Institution.

Yes, all components of the BRITA fill&go Vital drinking bottle are dishwasher-safe.

The drinking bottles come in four trendy colours: pink, blue, lime or purple.

The innovative activated carbon filter reduces contaminants that can impair odour or taste in drinking water. Minerals such as calcium and magnesium can pass through the filter.

The fill&go Vital water bottle can hold up to 600ml of water.

Your BRITA fill&enjoy Fun should be washed only by hand using warm, soapy water and a sponge. Avoid any abrasives, even baking soda, as they will dull the finish and/or leave scratches. When finished, dry with a soft towel or leave out to air dry.

Open and close your water filter with the BRITA Swing Opener – it turns filtering water into fun. To open: just press down the rear part of the lid and the nozzle opens automatically. To close: after use, press down the front part of the lid. Now your water filter is shut, so what’s inside stays fresh.

Sometimes a cup of tea or a glass of water is all you want. Cup and glass icons inside the funnel indicate how much water needs to be filled into your filter. That saves you time, since you can fill it with exactly as much water as you need and the smaller amount takes less time to filter.

Simply grab the back of the funnel and pull upward.

Taking a leading role in recycling our cartridges is part of our commitment to optimal sustainability. Go to the “Recycling services” section on www.brita.co.uk to see what free-of-charge recycling options are offered.

BRITA fill&enjoy Fun is designed to provide you with freshly filtered water. It is especially well suited for small households with lower water consumption or for those with limited space. An additional, practical feature is the embedded cup icons on the filter, which aid in filtering the right amount of water needed at that particular moment.

Yes. Please close BRITA fill&enjoy Fun when it is not being used. This ensures that your filtered water maintains its freshness, and it ensures the best hygienic standard.

Although BRITA fill&enjoy Fun has a relatively tight seal when placed upright, it should not be laid on its side, as leakage may occur.

Press and hold down the start button on the lid until all four bars appear in the display and flash twice. The BRITA Memo is now set. The flashing dot in the bottom right-hand corner of the display indicates that the Memo is working. One bar will disappear every 1 week, and the remaining bars in the display indicate the remaining lifetime of the filter device. Please remember to replace the filter at least every 4 weeks to ensure the optimum performance of your BRITA product and to maintain optimal hygienic standards for your filtered water.

Once the BRITA filter cartridge has been exhausted, the water will still pour through the filter, but the reduction of the substances will become less and less effective. It will not leak impurities back into the filtered water.

The BRITA fill&enjoy Fun has been designed to easily fit into the refrigerator door. Its dimensions are 27.6 x 17.5 x 9.2 cm and it can hold 1 litre of filtered water with a funnel volume of 500 ml. The BRITA fill&enjoy Fun comes with the convenient BRITA Swing Opener, BRITA Memo cartridge life indicator and free MAXTRA+ Universal filter cartridge.

The icons on BRITA fill&enjoy Fun allow you to filter exactly the amount of freshly filtered water you desire. Each icon mark stands for approximately 250 ml.

The jug, the funnel and the lid are made of polypropylene (PP).

Yes, it is designed to fit in all standard refrigerator door.

It is 25 cm in height, so it also fits under all standard sinks and basins.

BRITA fill&enjoy Fun is designed as a space-saving product, allowing you to easily store it in your refrigerator and thereby freeing up more space in your kitchen.

BRITA fill&enjoy Fun comes in up to four trendy colours: pink, blue, lime or purple.

Yes. The BRITA fill&go Active is dishwasher-safe. To avoid possible discolouration of your BRITA filter bottle, please do not wash it together with dirty plates, dishes, cups, etc., as any food residue on these may permanently blemish the filter bottle. BRITA recommends removing the silicone seal before cleaning in the dishwasher. The seal may be cleaned separately in the dishwasher or by hand.

Before using the MicroDisc for the first time, rinse both sides of it thoroughly under running water for approx. 30 seconds to remove any loose carbon dust that may be present.

The MicroDisc is made from compressed natural activated carbon from coconut shells and is covered by a fleece on both sides for optimal filtration.

One BRITA MicroDisc can filter up to 150 litres. To ensure optimal filtration and hygiene, BRITA recommends that the MicroDisc be replaced once every 4 weeks. The bottle can be reused over and over again as it was designed to be very durable.

You may dispose of the used MicroDisc filter like regular refuse.

Yes, with the practical fill&go Active, you can enjoy filtered BRITA water anywhere, where water in drinking water quality is provided. Simply fill with tap water and you are ready to enjoy!

The fill&go Active water bottle can hold up to 0,6 litres of water.

No, freezing the fill&go Active may cause damage to parts of the bottle or the MicroDisc.

No. The BRITA fill&go Active is designed for use only with water that has been tested as safe to drink according to legal regulations, such as municipally treated tap water.

The fill&go Active bottles comes in four trendy colours: pink, blue, lime and purple.

All parts of the BRITA fill&go Active are BPA free.

Yes, it is designed to fit into most standard bicycle bottle holders.

Yes. The BRITA fill&enjoy Style is dishwasher-safe up to 50 degrees Celsius. Please note that the BRITA Smart Light is not dishwasher-safe and should be removed before you put the lid in the dishwasher. To avoid possible discolouration of your BRITA water filter, please do not wash it together with dirty plates, dishes, cups, etc., as any food residue on these may permanently blemish your filter. You may clean the BRITA Smart Light by hand using a soft and damp cloth or sponge.

Yes. Use warm soapy water and a soft cloth or sponge. Dry with a soft towel, or air-dry the BRITA Style away from direct heat. Avoid any abrasives – even baking soda – as they will dull the finish and/or leave scratches.​

The new BRITA fill&enjoy Style carrier comes with the new and advanced MAXTRA+ Universal cartridge. The former MAXTRA cartridges will NOT fit into the new carrier.

Exhausted MAXTRA+ Universal cartridges may be disposed of like regular refuse.

Press the LED button on top of the lid for ~5 sec until you see the light fading in and out 3 times in green. The BRITA Smart Light is now set and ready to use. The LED button will start flashing yellow during usage if it is time to stock-up with a new cartridge. As soon as it is flashing red it is time to replace your cartridge. This will be the case after 4 weeks or 100 L of consumption assuming a typical pouring flow.

​To insert the BRITA Smart Light into the lid simply turn it from the bottom of the lid clock-wise into the lid as far as it will turn. Turn counter clockwise to remove it.

​The BRITA Smart Light has a life of approximately five years. At the end of its life please remember that it must be disposed according to all applicable provision and regulations. To dispose of the exhausted BRITA Smart Light containing a battery please remove it from the lid by turning it anti-clockwise.

​Green light: MAXTRA+ Universal cartridge filters with optimum performance.
Yellow light: It is nearly time to replace your cartridge, please stock up.
Red light: Please exchange your cartridge. This will be the case after either 4 weeks or 100 l of filtered water usage assuming a typical pouring flow.

​You can monitor the status of your filtration performance any time. Simply press on the LED button on top of the lid with your finger to see the current filter status. During every use of the BRITA fill&enjoy Style water filter the BRITA Smart Light will tell you whether it is time to change the cartridge through different coloured flashing lights.

The total capacity is 2,4 litres. The jug holds 1,4 litre of filtered water and the funnel has a volume of 1 litre.

​No. BRITA fill&enjoy Style is designed for use only with water that has been tested as safe to drink according to legal regulations, such as municipally treated tap water.

Yes, it is designed to fit on all standard refrigerator door shelves. This is not the case for the BRITA fill&enjoy Style XL variant. Note: the jug must always be in an upright position as it can not be sealed.

It is ~27 cm in height, which means it also fits under all standard sinks and basins.

​BRITA fill&enjoy Style comes in three trendy colours: grey, blue and lime.

​​Yes. Your local BRITA partner will send you a replacement for any broken parts.

​Yes. With the BRITA "money-back guarantee", the product can be returned up to 30 days after purchase.